Coronavirus (COVID-19) Information for Patients
What to do if you have an upcoming examination
If you are experiencing:
- flu-like symptoms (coughing, sore throat or fatigue);
- shortness of breath;
If you have:
- travelled overseas in the last 14 days;
- been in close contact* with a person who has tested positive for COVID-19 (please see note below)
please contact us for further advice.
For the safety of yourself, our staff and other patients, and as per current government regulations, we kindly request that you wear a mask to your appointment.
If you have an exemption from wearing a mask, you will be required to wear a mask or face covering for the duration of your scan, as social distancing cannot be adhered to in our clinical areas. We welcome you to bring your own mask, however we can provide you with a mask if you require one.
How we are keeping patients and staff safe during the pandemic
To protect our patients and staff, we have introduced the following protocols during the COVID-19 pandemic, including (but not limited to):
- Patient screening - When booking an appointment, please inform reception staff of your COVID-19 status and/or if you feel unwell.
- Temperature screening of staff and patients - All staff and visitors will have their temperatures measured using touch-free thermometers to prevent anyone with a fever (37.5°C or more) from remaining in the building.
- Please attend your appointment alone - Unless prior authorisation is given, only patients are permitted in the waiting and scanning rooms. We apologise for any inconvenience and look forward to easing this as soon as it is safe to do so.
- Signage displayed at all our clinics - Please read and follow directions of the signs that are displayed at our sites to help contain the spread of communicable diseases.
- Routine cleaning and disinfection - In addition to our standard infection control policies and procedures, we have introduced further measures, including regular cleaning of high touch surfaces. Alcohol based hand sanitisers are provided for use by staff and visitors to our clinics. Hand hygiene protocols are routinely practiced.
- Social/physical distancing - As per the government guidelines, particularly in waiting areas, we ask that patients remain 1.5 metres away from others. We request that only patients visit the clinic and that anyone else accompanying patients who are not a carer, support person or a parent of a patient under the age of 16 do not remain inside the building.
- Protective Personal Equipment (PPE) - All our staff and patients have access to the appropriate PPE (i.e. gowns, masks and gloves) when required.
We appreciate the support of our staff and vistors by following the above protocols, as well as following the guidelines provided by the Department of Health to help stop the spread of coronavirus (and other communicable diseases).
For the latest information, you can access the Australian Government Department of Health website
or contact the Coronavirus Health Information Line
*Close contact is when you have face-to-face contact with a person that has coronavirus, for longer than 15 minutes in any setting, 24 hours from the time they developed the symptoms for the confirmed case.